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Toyota to Change Its Safety Recall Process

Automotive News -- WASHINGTON - During Congressional testimony Wednesday, Feb. 24, Toyota President Akio Toyoda apologized to the U.S. and American Toyota vehicle owners for any company safety lapses and vowed to change the way the company responds to customer complaints about vehicle safety in the future. The hearing was called to address public concerns about sudden unintended acceleration of certain Toyota vehicles and the company's response to the problem.

"I am deeply sorry for any accident that Toyota drivers have experienced," Toyoda told the House Oversight and Government Reform Committee. He suggested that Toyota's quick expansion in the past several years may have led Toyota to focus too much on company growth and not enough on safety as the leading priority.

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Submitted Mar 14, 2010 By: tickledpink73

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Sneakers55 Champion Author Houston Posts:43,399 Points:1,714,055 Joined:Nov 2005	Message Posted: Mar 14, 2010 7:02:44 PM Ignore Sneakers55 Report Abuse PDQBlues wrote: >Toyota failed to give any concern about the safety of its >cars. I have no concern about my Scion (made by Toyota in Toyota City, Japan). It was in the shop for warranty work the last week of February and my dealer told me there were no outstanding TSBs on the vehicle. That said, I did take it out on an open road a couple of days later and made sure it would go into neutral just fine. >I'm so happy I nought a Ford! FORD = PINTO = SELF-PROPELLED MOLOTOV COCKTAIL
Sneakers55 Champion Author Houston Posts:43,399 Points:1,714,055 Joined:Nov 2005	Message Posted: Mar 14, 2010 6:56:47 PM Ignore Sneakers55 Report Abuse IMHO, Toyota Motor Corporation should consider spinning off 51% of Toyota Motor North America as a separate company. Then, give TMNA responsibility to make their own decisions for the North American market. That way, you'd get rid of decisions being scrambled in the translation from English to Japanese and back again.
Sneakers55 Champion Author Houston Posts:43,399 Points:1,714,055 Joined:Nov 2005	Message Posted: Mar 14, 2010 6:45:24 PM Ignore Sneakers55 Report Abuse ops3 wrote: >Does the process include apologies and payments to the >families of those that died? If Toyota is willing to pay out $3,700,000 to get a lawyer to go away, just imagine what they'll pay to get a plaintiff to go away.
PDQBlues Champion Author San Diego Posts:4,716 Points:982,400 Joined:Jan 2009	Message Posted: Mar 14, 2010 6:23:51 PM Ignore PDQBlues Report Abuse Toyota failed to give any concern about the safety of its cars. I'm so happy I nought a Ford!
ops3 Champion Author Cincinnati Posts:1,229 Points:737,025 Joined:Dec 2007	Message Posted: Mar 14, 2010 4:07:59 PM Ignore ops3 Report Abuse Does the process include apologies and payments to the families of those that died?
Sneakers55 Champion Author Houston Posts:43,399 Points:1,714,055 Joined:Nov 2005	Message Posted: Mar 14, 2010 1:00:52 PM Ignore Sneakers55 Report Abuse Given that the Japanese have a history of accomplishing pretty much what they set as a priority, Toyota will soon be the safest vehicle on the road. Even Ford has gotten away from their days of making wheeled Molotov cocktails.